CodexCare offers supported customers and partners access to extensive technical resources, which includes FAQs, technical notes, solutions, documentation, and much more.

Implementation and Deployment Readiness Planning
Enterprise Integration
Proactive Support Personnel
End User Satisfaction Reviews
Quarterly Assessments
Ongoing System Maintenance
Comprehensive Training and Online Education Resources


Implementation and Deployment Readiness Planning

Codex Foundation Workshops provide essential instruction on basic system use. We start by discussing how the solution benefits and affects each stakeholder and the organization at-large. Successfully communicating the organization's goals and objectives helps stakeholders support the initiative and embrace technology that may have previously been unfamiliar to them.

The last stage of the Foundation Workshop introduces the Codex solution to every user, building upon the skills previously gained. Upon completing the Foundation Workshop, users will begin End User Training.

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Enterprise Integration

Every Codex solution is designed to extend the agility of your enterprise, and help you find better ways to connect people, processes, and systems. Let CodexCare work collaboratively with you to integrate applications, data, and systems to compete and succeed in the Connected Economy.

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Proactive support personnel

CodexCare support personnel provide rapid problem diagnosis and resolution, end user assistance, and more.

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End user satisfaction reviews

Satisfaction reviews are a critical component of CodexCare Support Services. They help identify solution strengths and opportunities for improvement, while ensuring critical feedback that Codex uses to assess new features and product roadmaps. End User Satisfaction Reviews are generally administered 45-60 days after implementation.

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Quarterly assessments

CodexCare Quarterly Assessments regularly measure and monitor the success of your Codex solution. The assessments are part of CodexCare's proactive support services, and help to ensure constant communication with every customer.

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Ongoing system maintenance

CodexCare system maintenance includes complimentary software product updates for customers that have purchased Codex maintenance agreements. 100% of all software updates are delivered electronically and available direct through CodexCare.

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Comprehensive training and online education resources

Achieving long-term success with your Codex solution requires diligent, ongoing education. At Codex, we provide courses that cover a wide range of topics and trends relevant to your organization. Codex also provides courses that prepare decision-makers to upgrade your Codex solution.

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